Warranty & fitment policy

Our catalogue maps parts against vehicle applications, so you can filter by platform and model year before you buy. On top of that, we check fitment by hand whenever you ask — send us the vehicle details and the part you are considering and we will confirm it against the catalogue data before you order.

To check a fitment we need:

• Build year and model — for example a 2014 Wrangler JK, or a 2021 Gladiator JT.
• Body style — two-door or four-door, ute tray, wagon.
• Engine and drivetrain where the part is affected — petrol or diesel, transmission, axle type and ratio, part-time or full-time transfer case.
• Any modifications already fitted — lift height, wheel and tyre size, bar work, long-arm conversions, aftermarket axles or brakes.
• Your VIN or build date if you have it, and the existing part number if you are replacing a part.

Compatibility guidance we give is based on that information plus our catalogue and application data. It is expert guidance, not a blanket guarantee for every possible vehicle configuration.

Even with correct year and model, these factors change what fits, and they are the usual cause of a part that looks right but is not:

• Trim and package level — different brake packages, axle ratios, tow packages and suspension packages within the same model year.
• Regional differences — Australian-delivered vehicles can differ from US-market builds, and privately imported vehicles differ again.
• Engine and drivetrain variants — diesel versus petrol, and different transmission or transfer case combinations.
• Mid-year production changes and superseded part numbers, which are very common on older platforms.
• Prior aftermarket changes — an earlier lift, bar work, axle swap or wiring change can make an otherwise correct part unsuitable.

Please read the listing details, included contents and part numbers when your parts arrive, and compare them to the item you are removing before you begin. Check that the part number matches what you ordered, that the kit contains everything listed, and that mounting points and connectors match your vehicle.

If anything looks wrong, stop and contact us before fitting. Do not install a part you are unsure about — an unfitted part can be returned or exchanged easily, while a part that has been installed, drilled, cut, painted or modified generally cannot.

Parts we supply carry the warranty offered by their manufacturer, on that manufacturer's terms. Warranty terms differ by brand and by product type — a genuine service part, an aftermarket suspension kit and an electronic accessory are not all covered for the same period or in the same way — so we do not apply a single blanket warranty term across the catalogue. Tell us the part and we will confirm the applicable manufacturer terms.

To assess a warranty claim we generally need:

• Your order reference and proof of purchase.
• The part number and, where visible, batch or date markings on the part.
• A clear description of the fault, when it appeared, and the distance or time in service.
• Photos of the part fitted and removed, showing the fault.
• Fitting details — who fitted it, and any related work done at the same time.

Some claims are assessed by the manufacturer, which can require the part to be returned for inspection. We will tell you upfront what the process for your specific part looks like and keep you posted while it runs.

Where the manufacturer's terms provide for it, a claim may be reduced or declined for improper or incomplete installation, use outside the product's intended purpose, competition or racing use, accident or impact damage, corrosion or normal wear-and-tear, incorrect torque or fasteners, running the part outside its specified operating range, or modifying the part itself.

This is not a way of avoiding responsibility for a genuinely faulty part. If a part has failed and you are unsure why, send photos and details and we will assess it with you honestly.

• Change of mind — you ordered the wrong part, no longer need it, or found an alternative. Unfitted, in original packaging, handled under our returns policy.
• Fitment error on our side — we advised or supplied a part against the vehicle details you gave us and it does not fit. We cover the correction, including return freight.
• Faulty or damaged goods — the part arrived damaged, incomplete, or is not of acceptable quality. This is a consumer guarantee matter, not a warranty claim, and we resolve it directly with you.
• Manufacturer warranty claim — the part worked, then failed in service. Assessed against the manufacturer's terms with the evidence listed above.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Manufacturer warranties are in addition to these rights. Nothing on this page excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Email orders@summitjeepparts.com or call +61 480 804 232. You can also submit an enquiry from any product page — it captures the part, part number and price automatically so nothing gets lost in translation. See fitment help for what to include.